Please be mindful of our booking policies.
Privacy Policy
Treehouse Yoga recognizes and values your data privacy rights. We seek to uphold them in accordance with the law. Personal data refers to any information that identifies you as a person. As defined by the Philippine Data Privacy Act of 2012, this may be “sensitive personal information.” Data privacy refers to the necessity to preserve and protect any personal data collected by an organization from being accessed by a third party. This Privacy Policy Statement aims to explain the following: YOUR DATA PRIVACY RIGHTS Your data privacy rights are protected by the Philippine Data Privacy Act of 2012. This law states that you have the right to: >> Be informed. You must be advised if your personal data will be or has been processed. This includes the existence of automated decision-making and profiling in select transactions. >> Access. You have the right to reasonable access, upon written request, the contents of your personal data that were processed and the manner by which these were processed; the sources from which these were obtained; the recipients and reasons for disclosure, if any; date when your information was last modified; and information on automated processes where your information will be made as the sole basis for any decision that may significantly affect you. >> Rectify incorrect data. You have the right to correct any error in your personal data and, if warranted, request immediate rectification. >> Erase or block. You have, based on reasonable grounds, the right to suspend, withdraw or order the blocking, removal or destruction of your personal data from Treehouse Yoga's filing system, without prejudice to Treehouse Yoga continuing to process personal data for commercial, operational, legal and regulatory purposes. >> Secure data portability. Where your personal data is processed by electronic means and in a structured and commonly used format, you have the right to obtain a copy of it from Treehouse Yoga for your further use. >> Be compensated for damages. You shall be compensated for any damage sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data, taking into account any violation of your rights and freedoms. >> File a complaint. You may file a complaint or exercise your rights above by reaching out to our Data Protection Officer in the contact details provided below. HOW WE USE YOUR DATA: >> Service Provision: To facilitate class bookings, manage your account, and provide customer support. >> Personalization: To tailor the customer experience to your preferences, such as recommending classes or instructors. >> Communication: To send you confirmations, reminders, updates, and promotional materials related to our services. >> Analytics and Improvement: To analyze usage patterns and improve the app’s functionality and user experience. WHAT WE COLLECT >> Personal Information: We collect personal information such as name, email address, phone number, and payment details. >> Usage Data: Information about how you use the app, including booking history, class preferences, and interactions with customer service. >> Other information that you have directly provided us. It must be noted that this Statement does not apply to third party websites which have links to our sites. The processing of your personal data in a third party site is subject to their own Data Privacy Policy. Treehouse Yoga will not be responsible for the information collected from such sources, neither will Treehouse Yoga be liable for any loss or damage caused by the use of or reliance on such third party. We may use your information for other purposes necessary to provide other incidental services in line with your transactions. PRIVACY POLICY STATEMENT TERMS Treehouse Yoga reserves the right to update or change sections of this Privacy Policy Statement any time and without prior notice. We will exert reasonable efforts to reach out to our clients in case there are significant changes, but we highly encourage you to review this Statement every now and then. If you have questions about this Privacy Policy Statement, our data processing activities, or transactions made via this website, you may contact Treehouse Yoga at (+63) 917 850 6550 or send an email to info@treehouseyogaph.com Customer Support hours: 8 AM to 5 PM, Mondays to Fridays
Terms and Conditions for Signing Up to Services
1. Acceptance of Terms By signing up for classes with Treehouse Yoga, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please do not register for our classes. 2. Eligibility You must be at least 18 years old to sign up for our classes. Participants under the age of 18 must have written consent from a parent or guardian. 3. Registration and Account 3.1. Accuracy of Information: You agree to provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete. 3.2. Account Security: You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. 4. Class Bookings and Cancellations 4.1. Booking: Class bookings must be made through our app or website. Your booking is confirmed once you receive a confirmation email or notification. 4.2. Cancellation Policy: Cancellations must be made at least 1 hour before the scheduled class time to receive a full refund or reschedule without penalty. Cancellations made within 1 hour of the class will not be refunded. 4.3. No-Show Policy: If you do not show up for a class without canceling, our No-Show Penalty Fee is Php 300. 5. Payments 5.1. Fees: All class fees must be paid in full at the time of booking. We accept payments via Credit Card, GCash, Maya, Bank Transfer, and other wallets. 5.2. Refunds: Refunds will be processed in accordance with our cancellation policy. All refunds will be issued to the original method of payment. 5.3. Unpaid Reservations. Payment for abandoned carts/unpaid reservations must be done 24 hours prior to class schedule; otherwise, reservation will automatically be cancelled and the spot will be made available to other students. 5.4. No Registration, No Class: We no longer accept cash payments at the studio. All classes must be pre-paid and pre-booked one hour before class. 6. Health and Safety 6.1. Medical Conditions: You agree to disclose any medical conditions or injuries that may affect your ability to participate in our classes. It is your responsibility to consult with a physician before attending classes. 6.2. Assumption of Risk: You acknowledge that participation in yoga classes involves certain risks, and you voluntarily assume all risks associated with such activities and forever release Treehouse Yoga from all responsibilities. 7. Conduct 7.1. Behavior: You agree to conduct yourself in a respectful and considerate manner during classes and on our premises. Disruptive or inappropriate behavior may result in your removal from the class and potential termination of your account. 7.2. Use of Facilities: You agree to follow all rules and guidelines regarding the use of our facilities and equipment. 8. Intellectual Property All content provided by Treehouse Yoga, including but not limited to class materials, videos, and written content, is the intellectual property of Treehouse Yoga. You may not reproduce, distribute, or use such content without our express written permission. 9. Privacy and Data Collection We collect and use your personal information in accordance with our Privacy Policy. By signing up for our classes, you consent to our collection and use of your information as described in the Privacy Policy. 10. Limitation of Liability Treehouse Yoga and all of its representatives, teachers, and owners shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your participation in our classes or use of our facilities. 11. Changes to Terms We reserve the right to modify these terms and conditions at any time. We will notify you of any significant changes through the app, website, or via email. Your continued participation in our classes following such modifications constitutes your acceptance of the new terms and conditions. 12. Governing Law These terms and conditions are governed by and construed in accordance with the laws of the Philippines. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts. 13. Contact Information If you have any questions or concerns about these terms and conditions, please contact us at info@treehouseyogaph.com By signing up for classes at Treehouse Yoga, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Detailed Payment Flow for Booking a Class
The following are steps to create a smooth and secure payment flow for our customers' yoga booking experience. 1. User Registration and Login >> New Users: Treehouse Yoga allow users to register an account by providing necessary details such as name, email, and password. >> Returning Users: Treehouse Yoga enable users to log in using their existing credentials. 2. Class Selection >> Browse Classes: Users can browse available yoga classes based on date, time, instructor, or class type. >> Select Class: Users select the desired class and view details such as class description, instructor, location, and price. 3. Booking Confirmation >> Class Details: This displays the selected class details for confirmation. >> User Details: Confirm the user's details (name, email, phone number) and allow for any necessary updates. >> Terms Agreement: Users are required to agree to the terms and conditions before proceeding. 4. Payment Information >> Payment Methods: Treehouse Yoga offers various payment options. Payment via credit card, wallets (GCash, Maya, Grab), and local bank transfer are done on the website via Xendit Philippines. PayPal payments are also accepted. >> Enter Payment Details: Users enter their payment information securely through the PayPal or Xendit platforms integrated in our website and app. >> Save Payment Information: Option to save payment details for future bookings (with secure storage and compliance with PCI-DSS standards). 5. Review and Confirm Payment >> Order Summary: Displays a summary of the booking, including class details and total amount. >> Apply Discounts/Promo Codes: Allow users to apply any discounts or promotional codes. >> Confirm Payment: Users review the order and confirm the payment. 6. Payment Processing >> Secure Transaction: Process the payment securely using a trusted payment gateway (PayPal, Xendit). >> Real-Time Authorization: Authorize the payment in real-time and our back-office team handles any errors (e.g., insufficient funds, invalid card details). 7. Booking Confirmation >> Success Notification: Displays a confirmation message and booking details once the payment is successfully processed. >> Confirmation Email/SMS: Treehouse Yoga sends a confirmation email or SMS with the booking details and receipt. For paper receipts, customers may claim them in person when they attend a class. >> Abandoned Cart: Unpaid class bookings shall be settled 24 hours before session; otherwise, this will be cancelled automatically. 8. User Dashboard >> Upcoming Classes: Users can view their upcoming booked classes in their dashboard. >> Booking History: Access to past bookings and payment history are all viewable via their user profile on the app and on the website. >> Manage Bookings: Users have the option to reschedule or cancel bookings according to the cancellation policy. We in Treehouse Yoga ensure all payment transactions are secure, encrypted, and compliant with PCI-DSS standards. We would like to make the payment process as seamless and user-friendly as possible, and we keep users informed at each step with clear notifications and confirmations. Customer support options for users who encounter issues during the payment process are readily available through in-app messaging and through other means of contact: Treehouse Yoga (+63) 917 850 6550 info@treehouseyogaph.com Customer support hours: 8 AM to 5 PM, Mondays to Fridays